Service Excellence
Set new standards in customer service

Service Excellence
Set new standards <br>in customer service

Service Excellence
The Service Excellence Siegel recognizes institutions that deliver outstanding performance in customer service, student support, and stakeholder interaction. This seal not only underscores your commitment to the highest quality of service,
also serves as an important indicator for prospective students and partners that your institution offers added value through exceptional service.
Certification Procedure

The certification process begins with your inquiry and includes a self-assessment, followed by a thorough review by our experts. Successful certification results in the awarding of the seal and is ensured through regular reviews in the future as well. Our goal is to make the process as efficient and transparent as possible to provide you with the best possible support.
Our Evaluation Criteria
Our evaluation criteria for the Service Excellence Siegel include, among other things, the quality of student support, the efficiency and accessibility of services, and stakeholder satisfaction. These criteria ensure that only institutions that demonstrate excellence in all aspects of customer service receive the Siegel.
Our Value Proposition
Internationale Anerkennung und Mobilität fördern: Promote International Recognition and Mobility
Promote the international recognition of your degrees! Certification by ACQA facilitates the international recognition of your qualifications, which is crucial for students with global career plans.
Guaranteed top quality
With certification by ACQA, you demonstrate that your institution meets the highest quality standards. This helps you continuously optimize internal processes and create exceptional teaching and learning conditions.
Build reputation and credibility
Build your institution’s reputation with certification by ACQA. Show students, parents, and employers that your educational institution upholds first-class standards and deserves their trust.
Secure a competitive advantage
Stand out from the competition! Certification by ACQA makes your institution more attractive to students and qualified teaching staff who value verified quality standards when making their choice.
Drive innovation forward
Become a pioneer in education! The certification process encourages your institution to develop innovative approaches in teaching and administration, resulting in a dynamic and attractive educational offering.
Frequently Asked Questions
We look forward to hearing from you
Tatjana Hammel
Here is how you can reach me personally:
